FAQ

DROPS

When is the next drop?

The best way to stay updated on upcoming drops, releases, and product launches is to sign up for our email and SMS list on our website. You can also follow us on Instagram @mintednewyork for the latest news.

What will be released in the upcoming drop?

We always send out detailed information via email before a release — including product photos, pricing, and size charts. Instagram is also a great place to keep up with any previews or updates.

Do you offer pre-orders?

Not at this time — all items are available first-come, first-served when they launch.

PAYMENT

When will I be charged?

Your payment will be processed at the time you place your order. You’ll receive an order confirmation email once it goes through — make sure to double-check your email address during checkout.

Can I change or cancel my order?

If you need to make a change or cancel your order, email support@mintednewyork.com right away. If your order has already been fulfilled, we may not be able to make any changes.

SHIPPING

Where is my order?

You’ll receive a confirmation email once your order is placed, and a shipping confirmation with tracking once it’s on the way. Tracking updates once scanned by the carrier. If there's no movement after 20 days (domestic) or 30 days (international), please contact us.

Where do you ship?

We ship internationally, with the exception of our pre-workout product (U.S. only due to regulations).

How much is shipping?

Shipping rates vary by product and destination. You’ll see the final cost at checkout.

Will I have to pay customs or duties on international orders?

No — all international orders are shipped Delivered Duty Paid (DDP). That means duties and taxes are included in your checkout total. You'll see a full cost breakdown before completing your purchase.

What happens if my package is returned to sender?

If your package is returned to us, email support@mintednewyork.com and we’ll help you get it reshipped or replaced.

What if my package is lost or stolen?

We’re not responsible for lost or stolen packages once marked as "Delivered." We recommend shipping to a secure address. If tracking hasn’t updated after 20 (U.S.) or 30 (international) days, reach out to us.

When will I receive my international order?

International orders can take up to 14 business days or more, depending on your location and customs processing. If 30 days have passed and tracking hasn't updated, check with your local post office and then contact us with your order number.

What if I entered the wrong shipping address?

If your order hasn’t shipped yet, email us ASAP and we’ll do our best to fix it. If the order has already been fulfilled, we’re unable to make changes.

If I provided an incorrect or incomplete address, am I eligible for a refund?

Unfortunately, we can’t issue refunds for orders with incorrect or incomplete addresses.

RETURNS & EXCHANGES

How do I start a return or exchange?

Visit our returns portal.

What info do I need to start the process?

You’ll need your order number and either your email address or ZIP code associated with the order.

Are items eligible for return if they’ve been worn or have the tags removed?

Items must be returned in original condition — unworn and with tags attached. Trying something on is okay, but signs of wear, washing, or alterations make an item ineligible for return.

Do you accept international returns?

At this time, we’re unable to accept international returns. Please email support@mintednewyork.com and we’ll do our best to help.

How long do I have to return an item?

Returns must be initiated within 30 days of the delivery date.

How does the return portal work?

Once you complete your return request, you’ll receive a return label via email. Ship the item within 30 days of receiving the label. Refunds are processed 5–7 business days after we receive and scan your return.

What if my item is damaged, defective, or incorrect?

Email us at support@mintednewyork.com with your order number and photos of the issue, and we’ll take care of it.

Can I exchange my item for something different?

At this time, exchanges can only be made for different sizes of the same product (e.g., Small to Medium).